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Support

Support

Learning Center

These resources explain how to use the key features in PortalConnect.

Videos

How to Manage your Profile and Account Security

2m19s

Video description

This short tutorial will show you how to manage your profile and account security, such as resetting your password from PortalConnect.

How to Use and Navigate Messages

2m18s

Video description

This short tutorial will show you how to navigate through your “Messages” section and show you how to send a message to your healthcare Provider from PortalConnect.

How to Schedule an Upcoming Appointment or Cancel an Appointment

2m24s

Video description

This short tutorial will show you how to schedule an appointment online or cancel an upcoming appointment with your Provider in PortalConnect.

How to Request a Medication Renewal

1m05s

Video description

This short tutorial will show you how to request a medication renewal from your Provider in PortalConnect.

How to Locate, View and Print Past Visit Notes

1m02s

Video description

This short tutorial will show you how to locate, view and print your past visit notes from PortalConnect.

How to Access and Upload a File in the Library

1m40s

Video description

This short tutorial will show you how to upload or view existing files in your “Library” section of PortalConnect.

How to Export and Print Your Immunization Record and Health Information Summary

1m22s

Video description

This short tutorial will show you how to print off your immunization record and health information summary from PortalConnect.

How to Update Your Payment Information, Health Insurance and View Billing History

1m34s

Video description

This short tutorial will show you how to update your credit card on file, view your health information and any invoices from your Provider in PortalConnect.

How to View and Print Lab Results

52s

Video description

This short tutorial will show you how to view any lab results that your Provider may have shared with you in PortalConnect.