Here you will find the answers to the most frequently asked questions about the platform.
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To cancel your PortalConnect account, please send an email to firstname.lastname@example.org or fill out a support request to have your membership plan cancelled or call 1-866-779-1526 to have your membership plan cancelled.
To help us further assist you with your account, please provide your date of birth and the answer to your secret question to validate your identity.
Whenever there is a lab result shared with you, you will receive an email notification that you have a new secure message in your PortalConnect account.
In order to have access to your labs, please follow these instructions:
If you cannot see the lab result you are looking for, please contact your doctor to verify that the result has been shared with you.
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Before you can log into the platform, you must have a username and password.
If you have recently signed in for an appointment on your Provider’s check-in kiosk, you should have already created your username and password.
See this attachment for more instruction.
You must subscribe to at least one of your Provider’s plans in order to access your PortalConnect account.
If you do not see any membership plans available, please contact your Doctor’s office directly.
In order to manage a family member’s account, you must first be subscribed to a Family or Family Guardian plan.
If the family member account you wish to manage is not visible in the Change User menu, please contact your health care provider to request access to their account.