• Monday-Friday from 8:00 AM to 6:00 PM (EST)
  • 1-866-779-1526
  • info@portalconnect.net
Support

Support

FAQs

Here you will find the answers to the most frequently asked questions about the platform.

Choose a Category

Account & Membership Plan

How do I create an account?

Before you can log into the platform, you must have a username and password.

If you have recently signed in for an appointment on your Provider’s check-in kiosk, you should have already created your username and password.

  1. You will receive an email from your provider containing a link to a secure form and instructions to create your account.
  2. Complete the secure form. All fields marked with an asterisk are mandatory. You must enter the activation key your provider has given you. If not, please contact the Customer Support Team by emailing info@portalconnect.net or 1-866-779-1526 to request your Activation Key.
  3. Once you have filled out all fields, click the Submit button to access the Login form.

See this attachment for more instruction.

How do I subscribe to a membership plan?

You must subscribe to at least one of your Provider’s plans in order to access your PortalConnect account.

  1. Log into your PortalConnect account and choose from the available membership plans to subscribe.
  2. To complete your subscription to the plan that you have selected, you must enter your billing information in the Card Information window and accept the membership Terms and Conditions. This information will be integrated into your account. If the plan you choose holds no associated fees, the credit card information is optional.

If you do not see any membership plans available, please contact your Doctor’s office directly.

How can I manage a family member’s account?

In order to manage a family member’s account, you must first be subscribed to a Family or Family Guardian plan.

  1. To subscribe to a family plan or upgrade your current membership, you can contact your practice directly or the PortalConnect Support Team at info@portalconnect.net or call 1-866-779-1526.
  2. Once you have a family plan, you can access the Change User menu by clicking your name or profile picture in the upper right-hand corner of the screen. You can then select the account from which you wish to schedule appointments, send messages or perform other actions.

If the family member account you wish to manage is not visible in the Change User menu, please contact your health care provider to request access to their account.

How do I change my password in my account in the PortalConnect Application?

  1. Access the  Account  menu by clicking on your name or profile picture in the upper right-hand corner of the screen.
  2. The Account tab is available in the pop-out menu.
  3. Once in the Account section, click the Change Password link.
  4. Fill out the fields that appear and click  Save  at the bottom of the screen.

How do I cancel my PortalConnect account?

To cancel your PortalConnect account, please send an email to info@portalconnect.net or fill out a support request to have your membership plan cancelled or call 1-866-779-1526 to have your membership plan cancelled.

To help us further assist you with your account, please provide your date of birth and the answer to your secret question to validate your identity.