In order to manage a family member’s account, you must first be subscribed to a Family or Family Guardian plan.
- Contact your practice or Customer Support at email@example.com to subscribe to a family plan or to upgrade your current membership.
- Once you have a family plan, you can access the Change User menu by clicking the your name or profile picture in the upper right-hand corner of the screen and selecting the account from which you wish to schedule appointments, send messages or perform other actions.
- If the family member account you wish to manage is not visible in the Change User menu, please contact your health care provider to request access to their account.
Posted in: Account and Membership Plan